FAQ
Frequently Asked Questions
Find answers to the questions our customers ask most often.
🚚 Shipping and Delivery
How long does delivery take?
Once your payment has been confirmed and your order has been processed, delivery usually takes 8–10 business days, depending on your location.
Do you offer free delivery?
Yes. We offer free delivery on orders over R1,000.
Do you offer international shipping?
Not at this stage. We currently ship within South Africa only. Please provide a physical street address, as we do not deliver to PO Box addresses.
How do I track my order?
We’ll email you a tracking link once your order has been dispatched.
↩️ Returns and Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and returned in their original packaging.
How do I request a return or exchange?
Email info@littlewildz.co.za with your order details. Our team will guide you through the process. Please refer to our Refund & Return Policy for the full terms.
Who covers return shipping costs?
- Change of mind: The customer is responsible for return shipping fees.
- Faulty or damaged products: Little Wildz covers return shipping for defective or damaged items reported within 7 days.
Is there a fee for returning an item?
Yes. Returns due to a change of mind are subject to a 15% handling and restocking fee, which will be deducted from your refund.
What happens if my item is defective or arrives damaged?
We’ll arrange a replacement if one is available. If a replacement is not possible, we’ll issue a full refund for the affected item.
What condition must returned items be in?
To qualify for a refund or exchange, items must:
- Be unused and in their original packaging
- Include all accessories, manuals, and documentation
- Show no signs of wear, damage, or modification
How long does it take to process a refund?
Once we receive and inspect your return, your refund will be processed within 14 business days. Refunds are made to the original payment method used at checkout.
📦 Orders
Can I change or cancel my order?
Changes or cancellations can be requested within 24 hours of placing your order. After that, your order may already be processing or on its way.
🛍️ Products
Are your products safe for babies?
Our baby products are carefully selected for quality and meet the relevant safety standards.
💬 Customer Service
How can I get in touch with Little Wildz?
Address: 698 Block A Road, Kwazibukwane Tonga 1341, Mpumalanga
Email: info@littlewildz.co.za
Call or WhatsApp: 082 7349 248
Operating hours: Monday–Friday, 8:30 AM–5:00 PM (SAST)
If you need any further help, please get in touch with us. We’ll be happy to assist.